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Friends and Family Test

The Friends and Family Test in General Practice

  From December 2014 all GP practices will undertake the NHS Friends and Family Test

This is a feedback tool which supports the principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.

 The practice is using an automated system to gather feedback in the form of a few standard questions which is known as

iWantGreatCare

The company is the largest provider of the NHS Friends and Family Test, collecting, monitoring and reporting feedback from thousands of patients every week.

 Patients can login to the iWantGreatCare website at anytime and leave feedback via

www.iwantgreatcare.org

If you are not able to give feedback by electronic means you can also call at the surgery to complete a paper version of the questions which we will then input to the system on your behalf.



 
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