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Practice Policies

Requests for letters

Requests for letters to third parties should be made to the GP.  Please note that whilst every effort will be made to accommodate your timescales for these requests they will generally be dealt with according to clinical urgency and the availability of the GP.

Please allow at least 10 days for standard letters to be received.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

If your complaint is about the Dispensary please ask to speak with the Dispensary manager in the first instance.

Further written information is available regarding the complaints procedure from our reception at Brampton.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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