Repeat prescriptions can be ordered in a number of different ways;
- in person by dropping off your repeat slip at any of our Dispensaries
- by telephone on 016977 41500
- or the safest method, which is online, by following the link at the top of this page and completing a simple one-off registration. This will allow you to see your medications available to order and provides a full audit trail for your safety.
Please note that whilst you may obtain some medication on a regular basis this may not mean that it is recorded as a repeat on our system as some medication must be authorised by a GP at each issue. If this is the case our team will pass your request to the GP to action.
Opening hours for repeat line - Our repeat line can be very busy. If you are unable to get through please leave a message on the answer phone attached to the repeat line. Your request will be processed in the usual way.
It will generally take longer for a prescription request to be processed via this method due to the amount of time taken to listen to the message.
Please do not leave a message on the repeat line for any other reason and please say or spell the medication you wish to order very clearly. We are not able to process requests for "all my medication" or "the blue one" and will need to contact you to confirm. This will build in a delay to process your medication as well as those for other patients.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.