**Update 24th March 2025**: New GP appointment system.

All GP appointment requests will flow through the triage system to ensure that appointments are booked appropriately, with the right person and within an appropriate timeframe.  These decisions will be made by our clinical team based upon information either submitted directly by patients using our online "contact us" system or via our reception team who complete the appointment request form on a patient’s behalf.

Whether a request is submitted on the phone at the reception desk or directly into our system online, all requests will reach our clinical team and be dealt with and be prioritised in the same way.

Once a member of our clinical team has made their decision, they will advise our care navigation team who will be working alongside them which appointment to offer, with who and within what timeframe.  Our reception or care navigation teams will not make final decisions over GP appointments these decisions will be taken in full consultation with the clinical tam on duty that day.

We will no longer offer the facility to book directly into appointment slots for GP appointments. The reason for this is due to the number of inappropriate appointments being booked with GPs and we also had a very high number of Did Not Attend (DNA) appointments that had been booked online which in turn meant a lot of wasted GP appointment time.

Once we have Total Triage fully embedded, we will review the possibility of opening up Nurse or Healthcare Assistant appointments.

To request an urgent appointment for today (Monday to Friday)

• phone us on 016977 2551, Monday to Friday
• visit the surgery and speak with a receptionist, Monday to Friday

When you get in touch, our receptionists will ask what you need help with.

They will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• Contact us Online
• phone us on 016977 2551, Monday to Friday
• visit the surgery and speak with a receptionist, Monday to Friday
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

All appointments can be booked as Telephone appointments.

The receptionist will need to know the following details in order to ensure the doctor or nurse has enough information to be able to contact you.

• Your name
• Your date of birth
• Your contact telephone number. This needs to be the number that you will actually be on during the day as we cannot give you an actual time that the doctor or nurse may call you back.
• Some idea of the reason for the call. This is necessary so that the doctor or nurse can prioritise the calls that come in.

You can request this service between the hours of 09:00 and 16:00. 

Generally the doctors routine appointments are for 15 minutes. If you feel you require longer than the routine time allocated. For example you have more than one problem/procedure to discuss. Then please tell the receptionist when booking the appointment.

Nurse appointments are of differing lengths depending on the nature of the appointment. 

Our receptionist will ask you the reason for the appointment to ensure you are given the correct length of time with the right nurse. 

Please note that all medicals require a 30 minute appointment. These are generally carried out on a Saturday at our White Lion surgery. These may be chargeable depending on the type of medical required. 

We encourage our patients to come to the surgery where possible. Our surgeries have the proper equipment and facilities available. We do appreciate this is not always possible.

In this respect, if you do need a home visit, you can help us by calling reception before 10:00am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

It is important that you inform the reception staff if you are unable to attend your appointment. This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can cancel any appointment through your online app click here to access the NHS app

Routine appointments outside of normal hours are now available for patients.

This includes weekday evenings Tuesday, Thursday & Friday (6:30pm to 8:00pm),

On Saturdays we provide a morning surgery between 9:00am to 11:45am offering GP and nurse appointments. Saturday afternoons, we offer a wide range of appointments. These will be delivered remotely and the practice will not be open. 

To access this service and to book an appointment, please call the Practice.

A number of our Doctors are involved in training future GPs (GP registrars), FY2s (trainee hospital doctors) and medical students.

GP registrars train for a period of 3 years. During this time they will be in General Practice on two occasions generally at the start and end of their training. Whilst they are at Brampton they are fully supervised by their GP trainers and are able to see patients for consultations.

As part of their training they have to video record some of their consultations and you may be asked if you would be happy to take part. At any time you are able to say "no" and this will not prejudice the way your consultation is viewed or handled in any way. If you are happy to be videotaped the receptionist will ask you to read a letter about the process and to sign a consent form. At the end of your consultation, if you don't wish the tape to be used, you can state this and the tape will be erased.

Medical students are usually here for a period of 2 weeks. They sit in with a GP to gain an understanding of the GP's role. As part of their learning the GP may ask them to examine or take a medical history from a patient. At all times the GP will ensure that they are supervised.

If you do not wish to have a trainee GP or medical student observing at your consultation. Please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.

Signposting by our reception team

Please be aware to support our patients our reception team may signpost you to a service more appropriate for your care.

• If you request an appointment at your surgery, the receptionist may ask you the reason why you are calling.
• Receptionists are duty-bound to respect your confidentiality at all times, in exactly the same way as your GP or Nurse.
• If you provide the reason for your call, this helps our receptionist to signpost you to the most appropriate service for your symptoms which isn’t always a GP appointment
• You may be advised to contact NHS 111 or a community Pharmacy or a walk in minor injuries unit
• It is then your choice what to do with the information you are provided with.
• Our GPs and all the clinical team support this program.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.