Brampton Medical Practice - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

**WETHERAL UPDATE** 27th July 2020

Beginning Monday 3^rd August all prescriptions collected from Wetheral will now be collected through the back door with normal business hours resuming.

Monday 8am to 1pm 2pm to 6:30pm

Tuesday 8am to 1pm 2pm to 5:30pm

Wednesday 8:30am to 1pm Closed afternoon

Thursday 8:30am to 1pm Closed afternoon

Friday 8:30am to 1pm 2pm to 6:30pm

The following week from Monday 10^th August clinics will be starting at Wetheral with access for pre booked appointments only by ringing the bell at the front door. A member of staff will take your name and you will remain outside until the clinician collects you.

If you do not have a booked face to face appointment do not attend the surgery please ring 016977 2551 or for repeat medication call 016977 41500.

All current guidance still applies – you must wear a mask when collecting prescriptions or attending appointments and keep 2 metre distance from others. Thank you.

Update 17.07.20

Remember any prescription collected previously from Brampton or Corby Hill surgery are now at the old White Lion, opposite the back door or the Brampton Surgery. Monday to Friday 8am to 6:30pm and Saturday’s 8am to 10:45am.

Patient COVID-19 Survey

This will allow Primary Care to gather feedback on your experience of health care during COVID-19. This will help us understand how you feel about the changes that have been made and your concerns around accessing services as we move forward with COVID-19 and return to some sort of normal life.

Please click on this link to complete - Patient Experience during COVID-19 Survey

Thank you for your feedback.

**PRESCRIPTION COLLECTION HUB RELOCATION - MONDAY 13TH JULY**

Updated 22.6.20

We will be moving our collection hub out of William Howard School to our new Collection Hub located at the end of the old White Lion, Brampton. This is opposite the back door of the surgery; please follow the signs to the entrance at the rear of the building.

Hours have been extended -

Monday to Friday 8am to 6:30pm and Saturday’s 8am to 10:45am.

This is for collections previously from at Brampton and Corby Hill surgeries only.

Please continue to collect from William Howards School until this date, Monday to Friday 10am and 4pm and Saturday 8am to 10:45am.

Wetheral collections will continue at the Wetheral surgery Monday to Friday 8:30am to 11:30am and 2pm to 6pm through the front door only.

Wetheral update – prescriptions only Updated 9.6.20

From Monday 15^th June all prescriptions previously collected from Wetheral will be moved back and no longer available at William Howard School. All ordered medications will be moved. Enter through the front door only. Monday to Friday 8:30-11:30am and 2-6pm. Brampton and Corby Hill prescription collections will remain at William Howard School until further notice.

Please remember do not come to collect any prescriptions if you have a new continuous cough, fever or loss/change in taste or smell.

CORONAVIRUS (COVID-19) - Updated 19.05.2020

The latest guidance from the Department of Health states:

If you have any of the following symptoms you should self-isolate for 7 days.

high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you feel unwell - defined as being unable to carry our your regular activities - and have a fever, cough or loss/change in smell or taste you should contact NHS 111 or go online to https://111.nhs.uk

Please do not contact the practice unless advised by NHS 111.

PRACTICE APPOINTMENTS

Following guidance from NHS England and to protect our patients and staff there is no longer any walk-in access to the practice unless you are collecting certain prescriptions - see below.

All appointments must be pre-booked by calling our Reception on 016977 2551 or online. Please help us by providing the reason for your appointment to allow us to determine if this can be booked immediately or triaged by a GP. Appointments will be allocated only if face to face patient care is clinically required.

MEDICATION

Demand for medication remains very high. Please note the following information for all patients

- Please do not request medication "just in case" or for longer periods than your usual prescription.

- All medication for Dispensing patients who previously collected from our Brampton, Wetheral or Corby Hill branches is now collected from our Hub at William Howard School in Brampton between 10:00am and 4:00pm Monday to Friday and 8:00am to 10:45am on Saturdays.

- There will be a very small number of exceptions to this where patients will be contacted by the Dispensary to collect their medication from Brampton surgery. Please do not come to Brampton surgery to collect medication unless you are first contacted by us.

- Please allow 7 clear days for your medication to be dispensed.

- We know that many patients are concerned about delivery of their medication and we have experienced a huge increase in requests for delivery. We have now established a volunteer delivery service which is in place from Monday 30^th March 2020.

As this is reliant on volunteers please do not request this service unless absolutely necessary and priority will be given to patients in Very High Risk groups as identified by government letters. Other options for medication collection are family, friends or neighbours who may be bringing you other essentials and also the various national and community volunteer groups.

If you are asking someone else to collect your medication they will need to know

Your name and address
Date of Birth
How many items you are expecting
Whether you pay for your prescription or what your exemption - this is the box you would normally tick on the back of your prescription.

ASSESSMENT "RED" CENTRE

During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues/fever) and who have been telephone assessed by a GP as needing face to face examination will be called for assessment at our "Red" centre sited at Brampton War Memorial Hospital.

Click here https://northcumbriaccg.nhs.uk/contact-us/coronavirus-information/local-hubs-information to find out more about where to go and what it will feel like when you arrive. There is also a short film and animation to explain to children why it looks different to what they are used to seeing at the practice.

PLEASE DO NOT ATTEND THE RED ASSESSMENT CENTRE UNLESS ADVISED TO DO SO BY A GP.

Welcome to Brampton Medical Practice

Welcome to the Brampton Medical Practice website.

The Practice operates over three sites - Brampton Medical Practice, Corby Hill and Wetheral.

We hope you will quickly benefit from our user friendly website that contains a wealth of information about our healthcare services.

Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

SEE OUR OPENING TIMES TAB FOR MORE INFORMATION

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.