We have face to face appointments bookable through your online booking app or via our reception team.
Can we please ask that patients think before attending. Do I have possible Covid symptoms? If so DO NOT ATTEND.
We are relying on your help to keep our patients and staff safe and will only be able to keep face to face appointments bookable if patients think before attending the surgery. If you develop covid symptoms between booking and appointment, please cancel and rearrange.
There are three ways in which you can make an appointment:
- Telephone 016977 2551 between the hours of 08.00 and 18:30.
- Call in at the reception desk at 4 Market Place or the White Lion, Brampton.
- Access the online appointment system via the link at the top of this page. To register for this service please speak to our reception team who will ask a couple verification questions. A notification email will be sent to you within 48 hours with online access. The email will offer you a range of website for you to choose from providing access our online appointments.
Pre bookable appointments can be made up to 3 weeks ahead at any time of the day. See below for more detail.
Knowing How Long To Book
Generally the doctors routine appointments are for 15 minutes. If you feel you require longer than the routine time allocated, or you have more than one problem/procedure to be dealt with, then please tell the receptionist when booking the appointment.
Nurse appointments are of differing lengths depending on the procedure and their own qualifications. Our receptionist will ask you the general nature of the appointment to ensure you are given the correct length of time with the right nurse. If you are at the reception desk and prefer not to say please ask to write it down or for a private space to speak to the receptionist.
Please note that all fitness medicals and post natal and paediatric checks require a 30 minute appointment. If you have not informed the receptionist you need a 30 minutes then you may have to re-arrange the appointment.
Same Day and Urgent Appointments
Managing the demand for appointments is one of the most important activities for the practice. We know from patient feedback of the importance of face to face appointments and of seeing the same clinician for ongoing care but we also know that for many patients there is an increasing need for contact with a clinician on the same day.
Where patients request a Same Day appointment, including any Urgent request or Visit, they will be directed to our dedicated Acute team of GPs and Advanced Practitioners who will triage their appointment by telephone and provide a choice of face to face or telephone appointment with the most appropriate clinician. The team are led by a GP and work together in our White Lion building in Brampton.
For those patients who do not have an urgent need or where ongoing care is important they will be offered their choice of the next available face to face or telephone appointment.
Appointments will still be bookable online and we have also introduced eConsult allowing for administrative requests such as for medication to be requested via our website.
All appointments can be booked as Telephone appointments.
The receptionist will need to know the following details in order to ensure the doctor or nurse has enough information to be able to contact you.
- Your name
- Your date of birth
- Your contact telephone number. This needs to be the number that you will actually be on during the day as we cannot give you an actual time that the doctor or nurse may call you back.
- Some idea of the reason for the call. This is necessary so that the doctor or nurse can prioritise the calls that come in.
You can request this service between the hours of 09:00 and 16:00.
Under the Government Extended Access scheme practices must provide appointments between 6:30pm and 8:00pm Monday to Friday and we share the provision of these with Longtown practice as part of our Primary Care Network. Brampton GPs will offer telephone appointments on Tuesday, Thursday and Friday evenings and these will be bookable online and via reception.
Practices must also provide appointments between 9:00am and 5:00pm on a Saturday. We will therefore provide a morning surgery between 9:00am to 11:45am offering GP and nurse appointments at our White Lion Surgery in Brampton. On Saturday afternoons we have a wide range of other appointment types such as telephone, eConsult and care coordinator appointments which will be delivered remotely and the practice will not be physically open. In the future we are considering developing other appointment types such as women’s health clinics and Minor Surgery which will likely be delivered from a branch site.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
A number of our Doctors are involved in training future GPs (GP registrars), FY2s (trainee hospital doctors) and medical students.
GP registrars train for a period of 3 years. During this time they will be in General Practice on two occasions generally at the start and end of their training. Whilst they are at Brampton they are fully supervised by their GP trainers and are able to see patients for consultations.
As part of their training they have to video record some of their consultations and you may be asked if you would be happy to take part. At any time you are able to say "no" and this will not prejudice the way your consultation is viewed or handled in any way. If you are happy to be videotaped the receptionist will ask you to read a letter about the process and to sign a consent form. At the end of your consultation, if you don't wish the tape to be used, you can state this and the tape will be erased.
Medical students are usually here for a period of 2 weeks. During this time they sit in with a GP to gain an understanding of the GP's role, disease processes and most importantly how to communicate effectively with the patient. As part of their learning the GP may ask them to examine or take a medical history from a patient. At all times the GP will ensure that they are supervised.
At any time if you do not wish to have a trainee GP or medical student observing at your consultation please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.
Signposting by our Reception Team
Signposting by our reception team
Please be aware to support our patients our reception team may signpost you to a service more appropriate for your care.
- If you request an appointment at your surgery, the receptionist may ask you the reason why you are calling.
- Receptionists are duty-bound to respect your confidentiality at all times, in exactly the same way as your GP or Nurse.
- If you provide the reason for your call, this helps our receptionist to signpost you to the most appropriate service for your symptoms which isn’t always a GP appointment
- It is then your choice what to do with the information you are provided with.
- Our GPs and all the clinical team support this program.
Signposting options that maybe suggested to you